Terms & Conditions

1. General conduct

Instructors will be courteous, polite, tidy and punctual. They will behave in a professional and ethical manner at all times. Their training car will be well maintained, clean and tidy (weather permitting). The car is fitted with dual-controls and is fully insured for driving tuition purposes. Instructors will not smoke in the training car at anytime, nor will they use your lesson time for any other form of business, personal or otherwise without your expressed permission.

2. Qualifications

Instructors are legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA).

3. Instructor Conduct:

Instructors will do their best to deliver any instructions or take any actions (even in an emergency) in a calm and measured manner so as not to alarm you or make you feel uncomfortable or disheartened in any way. They will not shout at you or make any sarcastic or derogatory remarks. You can be assured instructors will not use improper language or suggestive behaviour and/or physical contact.

Student Conduct

1. Driving Licence and Eyesight

As required by law, you must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of your first driving lesson. You must also check you can read a number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with prescribed visual aids (i.e. contact lenses or glasses) if normally worn. Please note if you need contact lenses or glasses to achieve this, you must make sure you wear them on each and every driving lesson.

2. Lesson payment/postponement

Lessons must be paid for in advance. If lessons are not paid for on the day of the lesson, future lessons will not be provided.

Block-booked hours can expire. This will be after a 6-month period unless arrangements are agreed with the instructor.

You may lose, or be required to pay for, any lessons booked in my diary which are postponed or cancelled by you, especially if I am unable to obtain new replacement work for those appointment time(s).  

You must give at least 48 hours' notice to cancel or reschedule, otherwise, you may be charged the full lesson fee.

However, I reserve the right to postpone lessons if I consider the weather or road conditions to be unsuitable or dangerous. Unfortunately, I cannot be held responsible for any costs incurred because of me having to postpone any lessons, for whatever reason.

You are required to make payment for the course of the driving lessons in advance of the training. The deposit or any subsequent training fees paid are not refundable in the event you decide to cancel the training once the booking has been accepted by me. If there are any concerns with how the lessons/course are progressing, please have a conversation with the instructor.

3. Booking your test 

Booking a test must be completed by the student. You must consult your instructor for dates they are available before you book your test. The instructor also retains the right to withdraw the use of their vehicle if they feel the student is not ready for the test.

4. Safety, comfort and well being

In an emergency it is important you follow my instructions and allow me to take control of the steering wheel if necessary to avoid an incident. I may also need to make use of the dual controls (i.e. brake and or clutch pedals) and thus override your use of them. As soon as it is safe to do so I will advise you of why my actions were necessary and help you to calm down if required. Any subsequent discussion will focus on what can be learnt rather than who was to blame. 

Medication:

You must take note of any medication you are taking which may affect your ability to drive safely and advise me accordingly before taking any lesson booked. Similarly, you should inform me of anything you feel might impact on your ability to undertake the proposed lesson safely. In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind I reserve the right to terminate the lesson early or require your agreement to choose an alternative learning activity which can still be undertaken safely.

5. Punctuality

In your own interests you are advised to be punctual for your lesson appointments. I would normally wait for you for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. I will wait with the car before lessons and only knock on the door if the car is out of sight of the house. A reciprocal waiting time may become necessary if I am delayed due to unforeseen circumstances. I will make up any lesson time lost because of this at the end of the normal lesson time or as soon as possible.

6. Driving under the influence

To ensure the safety of you and other road users I reserve the right to cancel any lesson if you are or if I suspect you are under the influence of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training fee for the period in question will be lost or charged.

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